Customer Service

Payment Information

What payment methods do you support?

We use PayPal to handle all our online transactions. When you checkout your order, you will be transferred to the PayPal site and they will accept all major credit cards: VISA, MASTERCARD, AMEX, DISCOVER as well as payments from your PayPal account should you have one. Please note that if you do not have a PayPal account, please select the “NOT A MEMBER” option and they will just ask for your credit card information. They will NOT ask you to join PayPal.

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Do I need to pay sales tax?

We collect HST and use taxes for sales shipped to the province of Ontario. Orders for all items shipped throughout Canada will be charged the HST or GST Tax. Additional provinces may be added without notice. We shall not be liable for handling or customs charges for shipments outside of Canada.

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Why am I transferred to the PayPal site?

We currently use PayPal to handle all our online transactions. They offer added protection for both you the customer and us the vendor. If we do not ship an item that you ordered to you, your money is protected as PayPal will return the money to you after an investigation into the incident.

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What currency do you support?

We accept both USD and CAD currencies. There is a simple link on every page you can click to adjust between both currencies.

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Ordering Information

How can I place an order?

Ordering is very easy on laptoppower.ca. Take advantage of our extensive cross-reference database of thousands of model descriptions to find the exact laptop parts that you are looking for. Simply add the items to your shopping cart as you browse for everything you need and click on the checkout button at anytime to begin the order process.

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What is Express Check Out?

If you do not wish to become a registered user on our website, you can order items without registering by selecting the "Express Check Out" option when you checkout. We will not perform any account verifications and will ship your order to the address that you specify.

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What is the Check Out process?

Once you’ve selected all the items you wish to buy and they are all listed in your shopping cart, you need to checkout the items and pay for the goods. After the items are checked out, you simply pay the total amount and we will ship you the items.

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Can I make changes to my order?

If you have not made payment for your order you can easily return to the shopping cart page and make changes to your order. If you have already completed the transaction and made payment, please call our customer service line and a representative will help you cancel the order so that you may go back online and create the order with all the changes you would like to make.

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Can I cancel my order?

We will only cancel the order if the item has not been packed or shipped. Please call our customer service line and a representative will check the internal status of your order. Once it is packed you are responsible for all the shipping charges to send the item(s) to you and the shipping charges to send the item(s) back to us.

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How can I check the status of my order?

If you are a member of the website, you will see your order history with the status of each order in the main part of the screen when you login. To track your shipment, simply click the details link of the order you wish to check and then click over to the tracking tab to display the tracking number for your order.

If you are NOT a member of the website, you will get the shipping confirmation email after the order being shipped. The tracking number and courier information will be listed in the email.

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Pricing and availability changes

Prices are listed in our Website and are subject to change without notice. Payment is due before shipment, unless credit terms have been arranged in advance with our credit department.

Laptoppower.ca cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Laptoppower.ca does not warrant that the content of the Website including, without limitation, product descriptions, cross-referencing or photographs, is accurate or complete.

Laptoppower.ca reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian or US dollars.

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Order Acceptance Policy

Orders are not binding upon us until accepted by us. Terms of payment are within our sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. We may invoice parts of an order separately. Customer is responsible for, and will indemnify and hold laptoppower.ca harmless from, any applicable sales, use or other taxes or federal, provincial or local fees or assessments associated with the order. Customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of our costs of collection, including court costs, filing fees and attorney's fees.

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Shipping Information

What is the shipping policy?

Orders received before 3:00pm EST on regular business days (Monday to Friday, exclude statutory holidays in Ontario), will be shipping same day.

Orders received after 3:00pm EST on regular business days will be shipping next business day.

Orders received on weekends or statutory holidays will be shipping on next business day.

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What is the shipping policy?

By shipping with UPS (United Parcel Services) / Canpar, laptoppower.ca is committed to providing our customers with a carrier that is reliable and responsible with their shipments. We are also able to provide our customers with the latest technologies with order tracking so that every package we ship can be traced to their exact location at anytime prior to delivery. The following are the shipping methods supported by UPS (United Parcel Services)/Canpar with a description on the suggested travel time.

UPS / Canpar Ground 1 -7 Business Days
UPS Express 1-3 Business Days
UPS Overnight Next Business Days
Standard Post 2-10 Business Days

Please note that the above shipping time does not include weekends and North America national holidays.

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What is your Backorder policy?

In the event that we don't happen to have one or more of your items in stock, and we cannot get the items from the manufacturer within five working days. We will notify you right away via e-mail and/or phone, at which point we'll let you know how long it will be before we can ship your item(s). If there are multiple items on your order, we will ship out the entire order once all items are in stock. If you would like the in stock items to be shipped first, please contact us and let us know. Additional shipping costs may be applied in such cases.

All back ordered item(s) will remain on back order unless we are instructed by you to cancel that item(s).

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What is your return policy?

Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or laptoppower.ca Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. Laptoppower.ca reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.

For all orders, the original shipping fees are non-refundable. If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.

The return shipping fee may be payable on the orders that are unclaimed or refused at point of delivery, we reserve the rights to deduct this amount from the total to be refunded.

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Order Status Information

How can I track my order?

Tracking your order online is made easy for both registered and non-registered members.

We send an email tracking notification to all our customers once our packages have been shipped.

For registered members to track your shipment, simply login and click the details link of the order you wish to check and then click over to the tracking tab to display the tracking number for your order.

For non-registered members, you will see a link from your order confirmation email. To track your shipment, simply click the link and we will redirect you to your shipment status.

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"Order Status" Notes

  • Pending: Your order has been accepted and waiting for payment processing.
  • In-Process: You have placed and order and made payment. We are in the process of picking and packing the order for shipment
  • Completed: The order has been picked up by the carrier. A tracking number has been issued to the customer.

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RMA Information

How can I return my order?

Please follow the 3 steps process for returning an order to us.

Step 1:

Download RMA form Here: RMA Form

Fill out form and e-mail to rma@laptoppower.ca or fax to 1-800-398-6012. We will notify you if your return is covered under our warranty/exchange policy within the next business day. If your return is covered, an RMA number will be issued and e-mailed to you.

Step 2:

Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for laptoppower.ca. The item(s) must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval, the RMA number will not remain valid. The package must be prepaid, sent by Regular mail only (Canada customers use Canada Post and US Customers use USPS) with the RMA Number marked clearly on the shipping label.

Step 3:

Laptoppower.ca will inform you of the results after they have tested the product.

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"RMA Status" Notes

Once we receive your return item, it is sent to our testing facility to determine if the product is defective.

If it is in fact defective, laptoppower.ca will have the option of shipping a replacement unit to you.

If the item is not found defective, you will be responsible for shipping the working item back to you.

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My Account Information

Why should I create an account?

There are many advantages to creating an account with laptoppower.ca. Our state-of-the-art website allows you to check your entire order history and trace all your orders from shipment to delivery. We provide all the order details online if you do not have your original invoice handy to check against your shipment. Our system can store all of your shipping addresses for your future orders. You don’t need to type in every time now. You can also sign-up to receive newsletters and promotion codes we will send out from time to time to get even more savings.

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How can I create an account?

Simply click on "Register" link on the home page and complete our easy-to-follow steps to register.

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How can I edit my account information?

After you log into your account, click on "Edit Account Information" link on the left side menu bar. You will be able to change your login name and email as well as set a new password for yourself.

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How can I edit my shipping address?

After you log into your account, click on "Address" link on the left side menu bar and click on "Edit Address" to edit your billing address or shipping address. For adding new shipping address, click on "Add New Address" to add a new shipping address. You can also delete other shipping addresses by clicking the "Delete Address" button. Please note that add, edit or delete any addresses will not affect any pending orders.

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